Shipping policy
Free Shipping to EU countries.
Shipping only to EU countries.
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will, in turn, send you the tracking number via email.
Shipping times by Chronopost 1-10 days.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 3 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@comtesse-tatiana.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
Separate packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@comtesse-tatiana.com and we'll take care of it right away. :)
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 5 business days has passed and you still have not received this email from us, simply drop us an email at support@comtesse-tatiana.com and we'll check it out for you right away.
Shipping only to EU countries.
All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will, in turn, send you the tracking number via email.
Shipping times by Chronopost 1-10 days.
Order Processing times:
Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 1-3 business days and is used to check your order for quality assurance, packing, the printing of shipping labels, and forwarding it to our shipping company for dispatch.
Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 3 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@comtesse-tatiana.com as soon as possible if you would like to cancel your order.
Orders that are unable to be delivered
All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)
Separate packages
If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@comtesse-tatiana.com and we'll take care of it right away. :)
Order Tracking
Once your order ships out and our database updated with your online tracking number, we'll send you an email with the online tracking information which you can use to track your package. If 5 business days has passed and you still have not received this email from us, simply drop us an email at support@comtesse-tatiana.com and we'll check it out for you right away.